Compliance

Legal Ombudsman

Merrett & Co is committed to high quality legal advice and client care.  However, if you are unhappy about any aspect of the service you have received or about any bill, please contact myself.  We have a procedure in place which details how we handle complaints which is available on request.

If you are not satisfied with our handling of your complaint, you may be entitled to ask the Legal Ombudsman to consider the complaint.  The Legal Ombudsman’s address is: PO Box 15870, Birmingham, B30 9EB, web site www.legalombudsman.org.uk telephone number 0300 555 0333, and email enquiries@legalombudsman.org.uk.  Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint.  Please note that the Legal Ombudsman took over the Legal Complaints Service in respect of complaints made from 6th October 2010.

In addition, you do have the right to object to any bill we raise, and to apply for assessment of it under Part III of the Solicitors Act 1974.  However, please note that the Legal Ombudsman may not consider about a bill if you have already applied to the Court for the assessment of the bill.

 

 

Cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

 

You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: merrettandco.com

Your current state: No consent given. Manage your consent.

 

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

 

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

 

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

 

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

 

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

 

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Compliance & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

 

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.